Privacy Policy

1. Important Information

Silly Little Tees is committed to protecting your personal information and handling it responsibly and transparently.

This Privacy Policy explains how your personal data is collected, used, stored and protected when you visit our website, place an order, subscribe to our emails, enter a competition, or interact with Silly Little Tees.

Silly Little Tees acts as the data controller for the information collected through this website and its services.

If you have any questions about this policy or how your information is handled, please contact:

Email: hiya@sillylittletees.co.uk

Silly Little Tees has a process in place for handling data protection complaints and requests. Details can be found in Section 10 of this policy.

2. Information We Collect

We may collect, store and process the following information:

Personal Information

• Name
• Email address
• Telephone number
• Billing address
• Delivery address

Customer & Order Information

• Order and purchase history
• Product preferences
• Customer service enquiries
• Delivery information
• Communications relating to orders, returns and exchanges
• Reviews, feedback and testimonials

Technical Information

• IP address
• Browser type
• Device information
• Website usage data

Marketing Information

• Preferences relating to email communications and marketing
• Information provided when entering competitions, giveaways or promotions
• Information provided when subscribing to newsletters, discounts or special offers

3. How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Complete a contact form
• Subscribe to receive marketing emails
• Enter a competition, giveaway or promotion
• Contact us by email, social media or through our website
• Browse this website

Some information may also be collected automatically through cookies and website analytics tools.

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Manage deliveries, returns and exchanges
• Respond to customer enquiries
• Process payments and maintain records
• Improve our website, products and customer experience
• Manage competitions, giveaways and promotions
• Meet legal, accounting and regulatory obligations
• Send marketing communications where consent has been provided

We will only use your information where we have a lawful basis to do so.

5. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

• Consent
• Contractual necessity
• Legitimate interests
• Legal obligations

Where personal information is provided as part of a purchase or enquiry, it will only be processed where appropriate safeguards and lawful grounds apply.

6. Sharing Your Information

Your information will never be sold to third parties.

Information may be shared with trusted service providers where necessary to operate the business, including:

• Website hosting providers
• E-commerce platforms
• Payment processors
• Delivery and courier services
• Email marketing platforms
• Professional advisers including accountants and legal advisers
• Regulatory or legal authorities where required by law

All third parties are required to keep your information secure and confidential.

7. Data Security

Appropriate technical and organisational measures are in place to protect your personal information.

Access to personal data is restricted to those who have a legitimate reason to access it, and information is stored securely.

8. Data Retention

Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, including legal, tax and regulatory requirements.

Enquiry information may be retained for up to 12 months where purchases are not made.

Customer, order and transaction records may be retained for longer where required by legal, accounting or business obligations.

9. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request a copy of your information
• Withdraw consent where applicable

If you wish to exercise any of these rights, please contact us using the details provided in this policy.

10. Data Protection Complaints

If you have concerns about how your personal information has been collected, used, stored or handled, we encourage you to contact us directly so we can investigate and resolve the matter.

Data protection complaints should be submitted to:

Email: hiya@sillylittletees.co.uk

Responsible Person: Gaby Marsden

Upon receiving a complaint, we will:

• Acknowledge receipt of your complaint within 30 days
• Investigate the matter without undue delay
• Keep you informed where appropriate during the investigation
• Provide you with the outcome of our investigation and any action taken

We are committed to handling all data protection concerns fairly, transparently and in accordance with applicable data protection legislation.

If you remain dissatisfied following our response, you may have the right to escalate your complaint to the Information Commissioner's Office (ICO).

Further information can be found on the ICO website: https://ico.org.uk

11. Cookies

This website may use cookies and analytics tools to improve user experience and understand how visitors use the site.

You can control cookies through your browser settings and cookie preferences.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on this website.

Last Updated: June 2026